Frequently Asked Questions
ABOUT OUR SYSTEM
Who may be a client of BitSmyne.com?
Everyone may be a client of BitSmyne.com, but he\she must be not less 18 years old.
Which timezone is the system following?
Our system is following UTC+0 to provide an universal date and time to all our clients. All the date and time records are based on UTC+0 timing.
How may I become a client of BitSmyne.com?
You may become a client of BitSmyne.com and it is totally free of charge. All you need is to open an account and fill all required fields.
Is it free of charge to open an account?
Yes, it is totally free of charge.
I have trouble during registering. What shall I do?
Check the right of the entered information. Displayed errors can help you, they show where you have made mistakes.
Sometimes it could be browser issue. Try to change your browser or turn off any translator if you use it.
If you need further assistance don't hesitate to contact us.
How long does it take to make my client account active?
Your account will be active immediately after registration.
How may I access my account?
You may log into your account by clicking the link Login and enter your username and password.
How can I control my account?
In order to control your account you need to use navigation menu in the right side of our site.
May I change my login data?
You may change your password by clicking the link Edit Account in the navigation menu (you need to be logged into your account first).
In order to change your payment accounts data you need to contact our support service.
How secure user accounts and personal data?
All stored data on our servers remains protected via encryption technology all the time.
All account related transactions done by our clients are mediated exclusively via secured internet connections.
What if I can't log into my account because I forgot my password?
Click password recovery link, type your username or email and you should receive reset password link.
If you haven't receive password reset link check your spam folder or contact our support service.
How many accounts can I open on the site?
Any client can have only one account per IP/Family/Payment account. In the event of multiple registrations from your computer we have rights to suspend all of your accounts.
How may I make a deposit?
In order to make a deposit click Make A Deposit in the navigation menu.
Fill desired amount in the 'Amount' field, choose payment system that you use and click 'Confirm'. Follow further instructions of your payment system.
When the deposit should be activated?
Your deposit should be activated immediately if you use Perfect Money, Payeer or NixMoney.
For deposits in bitcoin it could be some time lag which is required for getting confirmations by bitcoin network.
If your deposit hasn't appear in your account for a long time, please contact us.
Where can I read about the investment plans?
You can check all actual investment plans in your member area on Deposit page.
Do you have any limits for an investment amount?
The minimum investment amount is only $5 and the maximum amount is $50,000 per transaction.
But please pay attention that you have as many deposits as you want. So there is no maximum for your investment portfolio.
Does the profit include my initial deposit?
Your investment is for life in our programmes. The initial deposit will be continuously generating stable returns to your account.
May I have several deposits at the same time?
Yes, sure you may have as many deposits as you want.
May I make direct deposit from my BitSmyne.com account balance(reinvest my profit)?
Yes, sure. You may reinvest your profit from your account balance.
In order to make a deposit from your BitSmyne.com account you need to select 'Deposit from Account Balance' on Make deposit page in your Member area.
What is monthly bonus?
Your investment funded through external payment processor is qualified for monthly bonus. Our monthly performance will be calculated and consolidated. The management will be proud to appreciate everyone's investment and rewards you with monthly bonus on all deposits funded by 15th of current month and the bonus will be deposited into your account balance on the following month within the 1st or 2nd week.
Which electronic currencies do you accept at the moment?
At the moment we accept:
What is Cryptocurrency Fixed Rate?
CRYPTOCURRENCY FIXED RATES
We are protecting your investment values from unexpected exchange rates in all cryptocurrencies by fixed rate implementation. This means all deposits and withdrawals in cryptocurrencies will be based on our fixed rate. Our fixed rates is set for lifetime. The is benefiting you as when cryptocurrencies market rate is falling, your investment values maintained. And when market rates is rising, your investment will gain higher return values. Fixed rates are as follows:
1 BTC = 10,000 USD ($100 is exchanged to 0.01 BTC; 0.01 BTC is exchanged to $100)
How can I withdraw my profit?
In order to withdraw your profit you need to withdrawal request on Withdraw page in your member area.
Just fill desired withdrawing amount and choose payment system which you use for making your deposits.
How soon after the withdrawal of the request will appear money on my payment account?
Your request will be processed instantly.
We do everything possible to reduce awaiting time of our clients.
I requested for a withdrawal some time ago, but money haven't come yet.
Our withdrawal processing is instantly. However it could sometimes affected by the processing networks of the time.
But anyway contact our support service and we will check your issue.
Do you have any withdrawal limits?
No. We don't have any withdrawal limits and it is totally free of charge. However, we will do a manual verification with our client for request more than $300.00 value as additional effort to safeguard your investments and returns.
Do you have any withdrawal minimum?
Minimum withdrawal is $0.21. For bitcoin it will be 0.0002 btc. Withdrawal requests below the minimum will be reversed to your account after we have processed the necessary accountings.
Do you charge any fees from withdrawals?
No, we don't charge any fees.
Some payment processors charge some fees. For example, Payeer charge 0.95% from every withdrawal transaction. This is variable across different payment processors.
Do you have any hidden fees?
No, we don't have any hidden fees.
REFERRAL / AFFILIATE
When my affiliate bonus will be paid?
Affiliate bonus will be paid to your account balance as soon as your referral processes his deposit from external processor.
My referral made his deposit but I haven't received any affilate bonus. Why?
Pay attention that you need to be an active investor in order to obtain referral commission.
This is very important point, because you can't advise your friends or partners to work with BitSmyne.com if you haven't try our service.